## blog.awill.me

It’s official, Bill Gates is now retiring. The new Microsoft Head Honcho is Steve Ballmer.

Being a linux user, I frequently have been annoyed at how an inferior OS (such as Windows) has the larger majority of users, and, accordingly, support from developers.

The reason is really quite simple. They became the most popular, so accordingly, they’re still the most popular. It’s really a lot like the iPod. Apple started out in the lead, and have maintained. It’s one thing to become #1 in an area that previously didn’t exist (like the iPod), but it’s much, much harder to overtake #1 guy when the business has been around for a while.

It’s for this reason that Apple hasn’t overtaken Microsoft in the Computer market. The same reason nothing can touch the iPod, and the same reason Google wants to get Android off before anyone claims the vast majority (right now, there is RIM, or blackberry, Windows Mobile, Symbian, Apple etc..) of smartphone users

To maintain the #1 spot isn’t usually too hard. In the case of microsoft, you merely need to release a mediocre product. After all, unless the difference between products is HUGE, people aren’t going to want to go through the hassle of relearning something, or losing compatibility with certain stuff.

Imagine Windows without Office.

Imagine the iPod without iTunes.

If someone has all their documents in a format that can only be opened in Windows, they’re unlikely to change.

If someone has a huge library that’s organised, tagged, and rated in iTunes, they’re unlikely going to want to get a non-Apple branded MP3 player.

Anyway, back to Bill Gates. I like him. unlike Steve Ballmer (and Steve Jobs) he’s a humble guy. He’s willing to accept criticism, and aware that competing products are good. Steve Ballmer things everything buy Vista sucks. I’m not sure whether I believe that he’s really sold, or just putting up a front.

As a tribute to Bill Gates I’d like to post an email sent by him to the Vista Release manager, Jim Allchin.

- Original Message -
From: Bill Gates
Sent: Wednesday, January 15, 2003 10:05 AM
To: Jim Allchin
Cc: Chris Jones (WINDOWS); Bharat Shah (NT); Joe Peterson; Will Poole; Brian Valentine; Anoop Gupta (RESEARCH)
Subject: Windows Usability Systematic degradation flame
I am quite disappointed at how Windows Usability has been going backwards and the program management groups don't drive usability issues.
Let me give you my experience from yesterday.
The first 5 times I used the site it timed out while trying to bring up the download page. Then after an 8 second delay I got it to come up.
This site is so slow it is unusable.
It wasn't in the top 5 so I expanded the other 45.
These 45 names are totally confusing. These names make stuff like: C:\Documents and Settings\billg\My Documents\My Pictures seem clear.
They are not filtered by the system &#8230; and so many of the things are strange.
I tried scoping to Media stuff. Still no moviemaker. I typed in movie. Nothing. I typed in movie maker. Nothing.
So I gave up and sent mail to Amir saying &#8211; where is this Moviemaker download? Does it exist?
They told me to go to the main page search button and type movie maker (not moviemaker!).
I tried that. The site was pathetically slow but after 6 seconds of waiting up it came.
I thought for sure now I would see a button to just go do the download.
In fact it is more like a puzzle that you get to solve. It told me to go to Windows Update and do a bunch of incantations.
This struck me as completely odd. Why should I have to go somewhere else and do a scan to download moviemaker?
So I went to Windows update. Windows Update decides I need to download a bunch of controls. (Not) just once but multiple times where I get to see weird dialog boxes.
Doesn't Windows update know some key to talk to Windows?
Then I did the scan. This took quite some time and I was told it was critical for me to download 17megs of stuff.
This is after I was told we were doing delta patches to things but instead just to get 6 things that are labeled in the SCARIEST possible way I had to download 17meg.
So I did the download. That part was fast. Then it wanted to do an install. This took 6 minutes and the machine was so slow I couldn't use it for anything else during this time.
What the heck is going on during those 6 minutes? That is crazy. This is after the download was finished.
Then it told me to reboot my machine. Why should I do that? I reboot every night &#8212; why should I reboot at that time?
So I did the reboot because it INSISTED on it. Of course that meant completely getting rid of all my Outlook state.
So I got back up and running and went to Windows Update again. I forgot why I was in Windows Update at all since all I wanted was to get Moviemaker.
So I went back to Microsoft.com and looked at the instructions. I have to click on a folder called WindowsXP. Why should I do that? Windows Update knows I am on Windows XP.
What does it mean to have to click on that folder? So I get a bunch of confusing stuff but sure enough one of them is Moviemaker.
At some point I get told I need to go get Windows Media Series 9 to download.
So I decide I will go do that. This time I get dialogs saying things like &#8220;Open&#8221; or &#8220;Save&#8221;. No guidance in the instructions which to do. I have no clue which to do.
The download is fast and the install takes 7 minutes for this thing.
So now I think I am going to have Moviemaker. I go to my add/remove programs place to make sure it is there.
It is not there.
What is there? The following garbage is there. Microsoft Autoupdate Exclusive test package, Microsoft Autoupdate Reboot test package, Microsoft Autoupdate testpackage1. Microsoft AUtoupdate testpackage2, Microsoft Autoupdate Test package3.
Someone decided to trash the one part of Windows that was usable? The file system is no longer usable. The registry is not usable. This program listing was one sane place but now it is all crapped up.
But that is just the start of the crap. Later I have listed things like Windows XP Hotfix see Q329048 for more information. What is Q329048? Why are these series of patches listed here? Some of the patches just things like Q810655 instead of saying see Q329048 for more information.
What an absolute mess.
Moviemaker is just not there at all.
So I give up on Moviemaker and decide to download the Digital Plus Package.
I get told I need to go enter a bunch of information about myself.
I enter it all in and because it decides I have mistyped something I have to try again. Of course it has cleared out most of what I typed.
I try (typing) the right stuff in 5 times and it just keeps clearing things out for me to type them in again.
So after more than an hour of craziness and making my programs list garbage and being scared and seeing that Microsoft.com is a terrible website I haven't run Moviemaker and I haven't got the plus package.
The lack of attention to usability represented by these experiences blows my mind. I thought we had reached a low with Windows Network places or the messages I get when I try to use 802.11. (don't you just love that root certificate message?)
When I really get to use the stuff I am sure I will have more feedback.


Categories