I was driving a couple of weeks ago when an eighteen-wheeler pulled in front of me. A rock flew up, and put a huge rock chip on my windshield. Within a couple of hours the chip became a foot long crack.
Needing to get it replaced, I called a couple of windshield replacement places for quotes.
I went to SafeLite’s website, filled out my car’s make, model, year etc… and requested a callback with a quote.
Here’s a transcript of the phone call:
CSR: What kind of windshield replacement do you want?
Me: One that fits my car.
CSR: What car do you have?
Me: It should be in your system. I filled out the online form.
CSR: To look up your information, I need your phone number.
Me: You have it. You just called me.
CSR: Oh right, here it is. So, I see there are two different windscreens that fit your car.**
CSR: A regular windshield, and a PAAS windshield. Which would you like?
Me: What’s the difference?
CSR: One of them is PAAS.
Me: What’s that?
CSR: Just a different model. Do you know if you have the regular or PAAS model in your car right now?
Me: You haven’t explained the difference, so how would I know? What’s the difference in price?
CSR: The PAAS is $150 more.
Me: Is it better?
CSR: It’s just different.
Me: Could you get someone on the phone that knows the difference?**
CSR: Um… sure.
Supervisor: PAAS stands for Pre-Applied Adhesive System.
Me: So, that means it has a different adhesive?
Supervisor: Yes. In the event of an accident, if won’t fall out.
Me: So the cheaper windshield might just fall out?
Supervisor: I don’t know. Your car manufacturer would be able to better advise you on the differences.
Me: I think I’ll look elsewhere. Thanks.
I forgot to mention, they offered me a lifetime warranty.
Me: Does it cover rockchips?
Me: What does it cover?
CSR: Nothing caused by a collision.
Me: How about vandalism?
Me: So basically it only covers if my windshield breaks by itself while sitting in my garage overnight?